Processing & Delivery Time
All orders are processed the day received. Orders placed before 3pm Monday through Saturday will ship the same day. Orders placed after 3pm are shipped the following business day. Sunday orders are shipped Monday.
If your order has a shipping address outside of the United States, please carefully read the following rules and restrictions concerning international orders from outfoxfordogs.com:
- All prices on outfoxfordogs.com are shown by default in U.S. dollars (USD).
- Any order shipped to a destination outside the U.S. may be subject to import duties and taxes that are not collected by outfoxfordogs.com during checkout. When placing an order on outfoxfordogs.com, you are considered the importer of record, or equivalent, and must comply with all applicable laws and regulations. Charges for duties, taxes, and any other fee associated with the importation of your purchased product are in addition to your shipping charge and must be paid by you. Contact your local customs office for further information.
IMPORTANT: Stolen Packages
OutFox is can not be responsible for packages once they are in the possession of the delivery service. When orders are shipped, an order confirmation email that includes tracking number is sent to the buyer. The delivery service is thereafter responsible for the transportation and delivery of the packages, and it is the buyer’s responsibility to check the tracking information for the expected delivery date. The buyer is also sent a "Your order has been delivered" email.
If the buyer does not receive the package and delivery service tracking information shows that it is delivered, then the package could’ve been stolen.
In the event that you suspect your package has been lost or stolen, please contact the delivery service. You will need to provide your tracking number. OutFox cannot file claims for buyers because only the intended recipients may file claims for their packages.